Commitment to Confidentiality

Client Confidentiality

Each client will develop a confidentiality agreement upon their arrival at Victoria Wellness and the information the client discloses during sessions will remain confidential between the client and psychotherapists. Confidentiality does not apply if the client may cause harm to themselves or other individuals. 

Client Confidentiality in Groups

The anonymity and information disclosed by group members must remain confidential even after the group sessions have ended. The identity of each group member and what is shared in group sessions is not discussed with any individuals outside of the group setting.


Rights as a Client

  • Actively participate in assessment and treatment processes
  • Right to self-determination and voluntary consent during the assessment and treatment process as long as it keeps you and others safe
  • Be treated with respect, honesty and dignity
  • The right to a safe environment
  • Right to confidentiality – the right to confidentiality may be breached when required to by law (refer above to our Commitment to Confidentiality section for more information)
  • Be provided with appropriate individualized support and guidance for healing journey
  • Request to examine your own clinical notes
  • Expect that staff and clients will respect your personal boundaries
  • Expect that staff and clients will respect your personal property

Victoria Wellness Client Guidelines

  • Treats all staff and clients with respect and dignity
  • Respects the boundaries of staff, clients and therapy animals
  • Actively participates in assessment and treatment processes
  • Expected to keep a clean and sanitary environment by cleaning up after yourself and personal belongings
  • Respects the property of Victoria Wellness
  • Respects the personal property of staff and clients
  • Romantic and/or sexual relationships with other clients is not permitted
  • Ensuring you are keeping noise levels to a minimal during quiet hours
  • Clients are expected to ensure their clothing does not contain any drug related, discriminatory or sexually suggestive messages or logo’s

For the safety and privacy of our clients and staff, any photography or video taking is prohibited unless stated otherwise


  • We have private, semi-private, 3-bed and 4-bed rooms
  • Clients are provided sanitary and elegant rooms with fresh sheets, pillows and blankets
  • The rooms each have their own bathrooms


  • Breakfast: 8:30 am
  • Lunch: 12:00 pm
  • Dinner: 5:00pm

Accessibility and Service Animals at Victoria Wellness

  • Accessibility for Ontarians with Disabilities Act (AODA) legislations on service animals and guide dogs protects client’s rights to bring a service animal or guide dog to treatment. Please find explanation of the legislation below:
  • “AODA states that where a person with a disability is accompanied by a guide dog or other service animal, a provider of services shall ensure that the person is permitted to enter the premises with the animal and to keep the animal with him or her (unless otherwise excluded by law)” (Lawrence-Patel, 2019, para 4).
  • Clients with service animals will be asked to sign a waiver about service animal guidelines

Animal Therapy

  • Clients are expected to respect the boundaries of and treat therapy animals with regard and care

Recreation Activities

  • There are a variety of recreational activities to enjoy including nature walks, kayaking, fishing, boating, golfing, and fires down by the lake

Preparing for Your Stay of Wellness

Covid-19 Protocols

  • Individuals take a Covid-19 rapid test upon arrival at Victoria Wellness
  • If you are feeling unwell prior to your stay at Victoria Wellness, we ask that you stay home and get a Covid-19 test. A new admission date will be provided once you are feeling better and receive a negative Covid-19 test.
  • Victoria Wellness is ensuring we are taking the safety precautions to keep our staff and clients safe and healthy. Victoria Wellness recommends clients receive their Covid-19 vaccine prior to their stay.


  • Occur on Sundays afternoons between 2pm to 4pm


  • Bring a suitcase


  • Clients have access to laundry machines after 4:00 pm till 8:00 pm
  • Housekeeping will replace bed linens as needed and on a weekly basis


  • There is no smoking in the building or within 9 meters of the building
  • There is a designated smoking area for clients

Cell Phone Use/Electronic Use

  • Use of cellular phones may be monitored or regulated by staff under unique circumstances
  • This will be determined on a case by case basis


  • On-site parking


  • Our Red Seal Executive Chef will provide meals that will pay special attention to your dietary requirements
  • If it applies, please bring your Epi-pens and/or Ana-Kits for allergies


  • Visitors are welcomed after consultations our Clinical Director and following Covid 19 protocol.

What to Bring

  • Provincial health card and one other piece of government-issued verified photo identification (i.e. passport, drivers license)


  • Please provide a copy of your medication profile and any other health care instructions – this can be attained from your local pharmacy
  • Please bring any psychiatric medications you are currently taking
  • Un-opened over the counter medication, remedies and/or vitamins are permitted, must be in a new unopened bottle.
  • If you are 65+ Ontario resident, please bring your Drug Eligibility Card

Suggested Personal Belongings:

  • Sunscreen/bug repellent/afterbite
  • Comfortable/light clothing (i.e. shorts, t-shirts, capris, tank tops)
  • Refillable water bottle
  • Warm clothing for night walks and fires (i.e. sweaters, sweatpants, warm socks, long-sleeves)
  • Outdoor wear for recreational activities
  • Nightwear (i.e. nightgown, pajamas, slippers)
  • Hat/sunglasses
  • Raincoat/Rainboots
  • Winter boots (season depending)
  • Appropriate walking/hiking shoes (i.e. running shoes, hiking shoes)
  • Casual shoes (i.e. flip flops)
  • Feminine hygiene products
  • Personal hygiene products and toiletries (i.e. toothpaste/toothbrush, deodorant, hairbrush)
  • Reading material (i.e. books or magazine)
  • Eye glasses and contacts/solution
  • Hearing aids
  • Any medical braces

Please Avoid Bringing:

  • Please avoid bringing any personal valuables that you cannot risk losing
  • In order to ensure the health and safety of all our clients and staff please avoid bringing any personal pillows, blankets or bedsheets – these will all be freshly provided (medical exemptions apply for those with medical conditions)
  • Drug paraphernalia
  • Alcohol or cannabis (medical exemptions apply for those with medical conditions)

Please do not bring any opened over the counter medication, remedies and/or vitamins

Your Arrival at Victoria Wellness

Best Western Plus Cobourg Inn & Convention Centre (Approx. 16 minutes from Victoria Wellness)

Breakers Motel on the Lake (Approx. 23 minutes from Victoria Wellness)

Knights Inn Cobourg

Cobourg Cabs

First Choice Taxi

Ganaraska Taxi

Orientation and Emergency Codes

Upon your arrival, you will be given a tour of the facility and will be provided with emergency codes and an emergency exit plan.


Mail can be sent to

C/O Client Name
Box 180 5316 Rice Lake Scenic Drive
Gores Landing, ON


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