Privacy Policy

Privacy Policy for Victoria Wellness Inc.

Effective Date: January 17, 2025

Introduction

Victoria Wellness Inc. (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.victoriawellness.ca and use our services. By accessing or using our Site, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect and process the following types of information:

1. Personal Information: Information that can be used to identify you, such as your name, email address, phone number, and mailing address.
2. Health Information: Information related to your mental health treatment, including medical history, treatment plans, and progress notes.
3. Usage Data: Information about how you use our Site, such as your IP address, browser type, pages visited, and the date and time of your visit.
4. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our Site and collect information about your browsing activities.

How We Use Your Information

We may use the information we collect for the following purposes:

1. To Provide Services: To deliver and manage our mental health treatment services, including scheduling appointments, creating treatment plans, and monitoring progress.
2. To Communicate with You: To respond to your inquiries, send you updates and information about our services, and provide customer support.
3. To Improve Our Site: To analyze usage data and improve the functionality and user experience of our Site.
4. To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

Disclosure of Your Information

We may disclose your information to the following parties:

1. Service Providers: Third-party service providers who assist us in operating our Site and providing our services, subject to confidentiality agreements.
2. Healthcare Professionals: With your consent, we may share your health information with other healthcare professionals involved in your treatment.
3. Legal and Regulatory Authorities: When required by law or to protect our rights, we may disclose your information to legal and regulatory authorities.

Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your information:

1. Access: You have the right to request access to the personal information we hold about you.
2. Correction: You have the right to request corrections to any inaccurate or incomplete information.
3. Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
4. Objection: You have the right to object to the processing of your personal information for certain purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@victoriawellness.ca

By using our Site and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.